Questions
Common questions.
If your question is not here, the documentation is more detailed and [email protected] reaches a person.
- What happens if someone taps my link and does not have the app?
- They go to the App Store or Play Store to install it. When they open the app for the first time, it takes them to the page the link pointed at, rather than dumping them on your home screen. That second part is the hard one, and it is most of what you are paying for.
- Will this work with my app?
- Yes, if it is built with Ionic, Capacitor, Cordova, React Native or as a web app. Five lines of JavaScript, and the same five work on both iPhone and Android.
- How long does setup take?
- The code is five lines. What takes the time is the platform setup around it: two identifiers from Apple and Google, the Associated Domains entitlement on iOS, and a rebuild. With those already in place it is a short job. Expect more than one build if they are not, or if your app is a Cordova shell that needs a native method to forward links. Apple also caches your association file for up to 24 hours, which is the commonest reason a correct setup looks broken.
- What does it cost, and can I try it free?
- Plans start at £19 a month, and the free plan is free for good — one app, 1,000 clicks a month, both environments, no card. Prices are on the pricing page, and no card is taken to create an account.
- I use Firebase Dynamic Links — how hard is it to move?
- Three steps: point your links at us instead, swap the SDK call, and keep the same link structure. Google shut Dynamic Links down and this does the same job.
- Do I need to change my app to use this?
- A little. You add our SDK and tell your app what to do when a link opens it — which screen to show for which link. You also enter two identifiers from Apple and Google so the phone knows your app is allowed to open your links. Nothing else changes.
- How do I know which link someone came from?
- Every link is tracked separately, so you can see the clicks, the installs and what people did afterwards, per link and per campaign. When somebody installs the app first, we match them back to the link they tapped — on Android that match is exact, and on iPhone it is a best guess, with the rates we measure published rather than hidden.
- Does it work on Android as well as iPhone?
- Yes, from the same integration, and there is no price difference. On Android the match after an install is exact, because Google passes the link through the Play Store. On iPhone Apple provides nothing equivalent, so it is an informed guess.
- Does the SDK track my users?
- No. It reads no advertising identifier, no contacts and no location, and it has no third-party code in it. It reports which link opened your app and the events you choose to send, and nothing else.
- Where is my data stored?
- In the United Kingdom, in London. That is a constraint on every service we add rather than a badge: if a supplier cannot process data in the UK or EU, we do not use it. The security page lists everyone who touches it.
Start on the free plan.
One app, 1,000 clicks a month, live and test environments, and two-factor authentication. No card is taken to create an account.