Terms of service

1. Who we are

QubeRoute is a product being brought to market by its founder. The company that will operate it is in the process of being incorporated in England and Wales, and until it exists these terms are an agreement with that person rather than with a company. We will say so on this page when that changes. You can reach us at [email protected].

2. What the service does

QubeRoute lets you register mobile applications, configure how deep links should behave for them on iOS and Android, create links, and serve them so that they open those applications. It also reports what happened to those links: clicks, installs, and which link an install came from.

The service is incomplete and is provided free of charge while it is. Billing is not switched on, so you cannot be charged for anything today. There is no native Swift or Kotlin package — the SDK is JavaScript, for Capacitor, Cordova, React Native and the web. And none of it has been proved on a physical device: everything we claim is proved by automated tests, which is not the same thing.

We publish what does and does not work on the roadmap and in the changelog, and we will not describe something as available before it is. This paragraph named three things as unbuilt for three releases after they shipped; it is meant to shrink, and when it stops being true it should be corrected rather than left to flatter us.

3. Your account

• You must be 18 or over, and give us a working email address.
• You are responsible for what happens under your account. Keep your password to yourself and switch on two-factor authentication — it is free on every plan.
• API keys are credentials. Anyone holding one can act as your app. Rotate a key you think has been exposed; revocation takes effect on the next request.
• One person may hold accounts in several organisations. Access to an organisation is granted by its owner and can be withdrawn by them.

4. What you may not do

You may not use QubeRoute to:

• send links you were not asked for, whether by email, message or any other means;
• disguise where a link goes in order to deceive somebody — phishing, impersonation, or dressing up a destination as something it is not;
• distribute malware, or link to it;
• break the law of England and Wales, or the law where your users are;
• attempt to reach data belonging to another customer, or to test our defences without asking us first (see security — we would rather you told us);
• resell the service as your own without a written agreement.

These are not boilerplate. A link shortener used for phishing gets the whole domain blocklisted, which breaks every honest customer’s links at once. We will suspend an account for this quickly, and tell you why.

5. Your content, and ours

Your links, your app details and your data remain yours. We claim no ownership of them and will not use them to train anything or sell them to anybody.

You grant us only the permission needed to run the service: to store your data, to serve your links to the people who follow them, and to keep backups.

6. Pricing and payment

Prices are published at /pricing. They are provisional, and billing is not switched on: there is no mechanism by which you could be charged today.

The plan limits do apply. The app, link and click allowances published at /pricing are enforced today, on the free plan as much as any other. Going over the click allowance never breaks a link, loses a click or stops an install being attributed — we keep recording everything, and what pauses is the reporting in your dashboard until the next period or an upgrade.

When billing does start, we will tell you before it applies to you, prices will exclude VAT and show it separately, and we will not begin charging an existing free account without asking first.

7. Availability

There is no uptime commitment. We have no service history and inventing a figure would be dishonest. We will publish a real one when there is something real to publish.

We will give reasonable notice of planned work that would interrupt the service, where we can.

8. Deletion, and what survives it

You may stop using the service at any time. Because links get printed on physical things, deletion here is deliberate rather than immediate:

• Deleting an app keeps its links resolving for a grace period, currently 90 days, so that a poster in a shop window does not break the moment somebody tidies up an account.
• An app’s link host is never released or reused, ever, even after deletion. Reusing one would mean old links resolving into a stranger’s app.
• You may ask us to erase your personal data, and we will — see the privacy policy.

9. Ending the agreement

You may close your account whenever you like. We may suspend or close an account that breaks section 4, or where we are required to by law. Except where the law prevents us, we will tell you why, and give you a reasonable chance to get your data out.

10. Liability

Nothing here limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under the law of England and Wales.

Otherwise, and to the extent the law allows: the service is provided as it is; we are not liable for indirect or consequential loss, or for lost profits, revenue or data; and our total liability in any twelve-month period is limited to what you paid us in that period — which, while the service is free, is nothing.

That last sentence is why this section matters. If your business depends on these links, judge that limit before you rely on us. We would rather you knew now.

11. Changes to these terms

We may change these terms. For anything that materially affects you we will give notice by email to the address on your account before it takes effect. Continuing to use the service afterwards means accepting the change; if you would rather not, close the account.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.